Popular topics: What is covered by the standard LensCap Protection Plan? How does this whole thing work?

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  1. Is my package guaranteed to arrive by a specific time?

    Sadly, a specific delivery time isn't guaranteed for any delivery service. For both standard and overnight shipping, packages could...

  2. Can you guarantee my order will arrive on time?

    We guarantee that we will ship your order on time, which means we'll use the proper shipping method in...

  3. What are my options if my package is delayed?

    If your package is delayed because of a carrier error, we can offer a refund of the outbound shipping,...

  4. Can you guarantee the equipment will work as promised?

    I wish we could, but sadly, we can’t. I can promise that we will do everything we can to...

  5. What happens if the equipment is damaged when I receive it?

    Just give us a call or send us an email to let us know about the damage within 24...

  6. Do you charge a fee to re-tag equipment?

    Unfortunately, if one of our QR codes is removed or destroyed during a rental, we do have to charge...

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