If your package is delayed because of a carrier error, we can offer a refund of the outbound shipping, as well as either extend your order by the length of the delay, or offer you a refund for the portion of the rental that the equipment didn’t arrive in time for.

If the package arrives too late for you to use it, we can recall the package and issue a full refund. In many cases, we can also send out a replacement order to meet you at a different destination if your order was for a trip out of town and the delay means the package will arrive after you depart.