Popular topics: What is covered by the standard LensCap Protection Plan? How does this whole thing work?

Shipping

  1. What shipping carrier do you use?

    Our default carrier is FedEx. We will select whatever FedEx shipping method that should have your order arrive on...

  2. Is my package guaranteed to arrive by a specific time?

    Sadly, a specific delivery time isn't guaranteed for any delivery service. For both standard and overnight shipping, packages could...

  3. What is Lensrentals HD?

    Lensrentals HD is our shipping discount program. By signing up, you'll get free Standard Shipping via UPS or FedEx...

  4. Should I ship to a FedEx Office?

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  5. Is a signature required?

    A signature is required on all packages. Unfortunately, we cannot waive this requirement. If you cannot be home to...

  6. Can you guarantee my order will arrive on time?

    We guarantee that we will ship your order on time, which means we'll use the proper shipping method in...

  7. What are my options if my package is delayed?

    If your package is delayed because of a carrier error, we can offer a refund of the outbound shipping,...

  8. What is Standard Shipping?

    Standard Shipping is the most cost-effective FedEx service that will arrive by your selected arrival date — assuming there...

  9. Oh No! I lost my return shipping label. What do I do?

    No worries at all! It happens all the time.  Just give us a call at 901-754-9100 or send us...

  10. How do I return?

    Just use the included return label! It is that simple!Be sure to remove or cover up the original shipping...

  11. Can I return my rental from a different location?

    Of course! Well, as long as you are still in the United States! Before you go: Remember we can...

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